Implementation over slideware
I don’t just present recommendations, I build processes, stand up vendors, launch dashboards, and train your team.
Fast, measurable outcomes
Weeks, not months. Expect visible improvements in backlog, CSAT, and handle time with clear before/after metrics.
AI‑native approach
From triage to workflows and QA, I design with automation in mind to unlock scale without sacrificing quality.
Hi, I am Corina
I’m a Customer Support and Operations Hands-on Partner - helping companies scale with clarity and care.
With 8+ years of experience at Uber and Bird, I’ve built global support teams, led multi-region vendor transitions, implemented COPC-based QA, and improved CSAT and operational efficiency - all while keeping the agent and customer experience at the center.
Today, I help startups and scale-ups clean up messy KPIs, onboard the right vendors, revamp processes, and build support structures that actually work.
If your team is growing fast and needs someone who brings structure, momentum, and empathy reach out!
Below you can read more about my approach and how I tackled support challenges.
I don’t just advise from the sidelines - I build with you.
How I Work
Simple, focused, and built around visible outcomes.
Step 1
Quick Audit (1- 2 weeks)
Light‑touch review of your current setup, KPIs, and workflows. You’ll get a crisp view of bottlenecks and a prioritized plan.
Step 2
Implementation Sprint (4 - 8 weeks)
We move fast and build with your team: Vendor setup, Dashboards, Process Fixes, and Enablement.
Weeks, not months.
Step 3
Ongoing Support (optional)
"Operator on call": 24h disruption fixes, AI workflow upkeep, and steady coaching so the gains stick.
Articles & Case Insights
Deep dives behind each service and real‑world implementations.
What People Say
" Corina brought clarity, structure, and drive to every project we worked on. When she took over our vendor operations in Manila, she quickly improved performance across key metrics like AHT and Quality.
Her ability to turn strategy into action, while bringing teams along with her—was impressive. It was a pleasure to support her growth and see the results she delivered. "
Sarah, Former Manager at Bird
Where I Built and Applied These Techniques
